Exploring OpenText SMAX Prague

Do You Want to Elevate Your ITSM to the Next Level?

Join us on September 17th, 2024, at the iconic Mandarin Oriental, Prague, for an event that will revolutionize your approach to IT Service Management!

This is your chance to explore how SMAX can transform your IT operations, streamline processes, and drive innovation within your organization.

Why You Can't Miss This:

Hear from ITSM trailblazers and visionaries who will share insights on how to leverage SMAX for peak performance.
Roll up your sleeves and dive into SMAX's latest features. Learn how to unlock its full potential and bring back actionable strategies to your team.
Connect with like-minded professionals and experts in an elegant setting. This is your opportunity to exchange ideas, forge valuable connections, and collaborate on future-forward solutions.

Ready to take your ITSM to new heights? This event is your gateway to the future of IT service management.

Tuesday, September 17, 2024
9:00 AM - 9:30 AM																Welcome Coffee and Networking
9:30 AM - 9:40 AM																Opening Remarks and Event Overview
9:40 AM - 11:00 AM																ITOM – Do more with less In this session, we will share an overview of IT Operations Management portfolio with the focus on Enterprise Service Management Michal Kubu, Solution Consultant, OpenText
10:00 AM - 10:30 AM																Service Desk a Evidence koncových zařízen Petr Drozd, ředitel odboru metodiky a podpory ICT, ČD Cargo, a.s. Jiří Zahradníček, Partner, INTEDO s.r.o
10:30 AM - 11:00 AM																Soar to Success—IT Operations Aviator for Service Management The rapid adoption of generative AI (GenAI) is outpacing all prior digital disruptions. But does GenAI live up to expectations for IT service management? Join Dean Clayton as we cut through the hype and explore practical steps to get started with high-value use cases, showcasing the power of Aviator. Dean Clayton, Senior Product Manager, OpenText
11:00 AM - 11:20 AM																Coffee Break and Networking
11:20 AM - 11:40 AM																Tranzice na SMAX a první zkušenosti Platforma pro rozvoj a modernizaci IT služeb VZP Martin Černý (SG) Milan Karban (SG) Petr Šmolík (VZP)
11:40 AM - 12:00 PM																Roadmap and Vision for Enterprise Service Management & Aviator Overview of IT Operations Management / Enterprise Service Management directions and dive into our roadmap for SMAX/AMX & Aviator Dean Clayton, Senior Product Manager, OpenText
12:00 PM - 12:30 PM																Open Discussion/ Q&A Dean Clayton, Senior Product Manager, OpenText Michal Kubu, Solution Consultant, OpenText
12:30 PM - 1:30 PM																Luncheon and Networking