| 9:00 AM - 9:30 AM | Welcome Coffee and Networking |
| 9:30 AM - 9:40 AM | Opening Remarks and Event Overview |
| 9:40 AM - 11:00 AM | ITOM – Do more with less
In this session, we will share an overview of IT Operations Management portfolio with the focus on Enterprise Service Management
Michal Kubu, Solution Consultant, OpenText |
| 10:00 AM - 10:30 AM | Service Desk a Evidence koncových zařízen
Petr Drozd, ředitel odboru metodiky a podpory ICT, ČD Cargo, a.s. Jiří Zahradníček, Partner, INTEDO s.r.o
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| 10:30 AM - 11:00 AM | Soar to Success—IT Operations Aviator for Service Management
The rapid adoption of generative AI (GenAI) is outpacing all prior digital disruptions. But does GenAI live up to expectations for IT service management?
Join Dean Clayton as we cut through the hype and explore practical steps to get started with high-value use cases, showcasing the power of Aviator.
Dean Clayton, Senior Product Manager, OpenText |
| 11:00 AM - 11:20 AM | Coffee Break and Networking |
| 11:20 AM - 11:40 AM | Tranzice na SMAX a první zkušenosti
Platforma pro rozvoj a modernizaci IT služeb VZP
Martin Černý (SG)
Milan Karban (SG)
Petr Šmolík (VZP)
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| 11:40 AM - 12:00 PM | Roadmap and Vision for Enterprise Service Management & Aviator
Overview of IT Operations Management / Enterprise Service Management directions and dive into our roadmap for SMAX/AMX & Aviator
Dean Clayton, Senior Product Manager, OpenText |
| 12:00 PM - 12:30 PM | Open Discussion/ Q&A
Dean Clayton, Senior Product Manager, OpenText
Michal Kubu, Solution Consultant, OpenText |
| 12:30 PM - 1:30 PM | |